At BEAR Just Wear, a brand under MITHR GROUP, we take great care in ensuring the quality of our products. Please read our refund and replacement policy carefully before making a purchase.

1. Eligibility for Refund or Replacement

Refunds or replacements are only applicable in the following case:

  • The product received is damaged or defective at the time of delivery.

No refunds or replacements will be provided for reasons such as:

  • Change of mind
  • Size issues
  • Color preference
  • Normal wear and tear

2. Timeframe for Raising a Request

  • A refund or replacement request must be raised within 24 hours of delivery.
  • Requests raised after 24 hours will not be accepted.

3. Mandatory Proof Requirement

To process your request, you must provide:

  • Clear photos of the damaged product
  • An unboxing video showing the package and the issue

⚠️ Requests without both photo and video proof will be rejected.

4. How to Raise a Refund or Replacement Request

Please email us at info@bearjustwear.com with the following details:

  • Order number
  • Description of the issue
  • Attached photos and video proof

Our team will review the request and respond within 2–3 working days.

5. Resolution Process

Once your request is approved:

  • We will arrange a replacement, OR
  • Process a refund, depending on product availability and case evaluation.

Approved refunds will be processed to the original payment method within 7–10 working days.

6. Non-Returnable Items

Products are non-returnable unless damaged or defective upon delivery.

7. Cancellation Policy

  • Orders once shipped cannot be cancelled.
  • Cancellation requests after dispatch will not be accepted.

8. Final Decision

BEAR Just Wear reserves the right to accept or reject any refund or replacement request after proper inspection and verification.

9. Contact Information

For refund-related queries, contact:

BEAR Just Wear

Ernakulam, Kerala